Remote Monitoring & Management (RMM)
Remote Monitoring & Management (RMM)
ResoluteGuard provides RMM software in many different flavors, each designed to meet the unique needs of public entities. The right RMM solution can help streamline IT management, boost efficiency, and improve security. Our Cyber Team will provide the best RMM tool that meets your specific needs.
Learn How We Help 500+ Public Entities with Remote Monitoring & Management:
Drive Efficiency and Automation Into Your Service Delivery
RMM solutions have robust features in a fully-integrated SaaS platform. With monthly release cycles, constant improvement and innovation, Datto RMM is designed to support your IT environment.
Discovery and Asset management
Real-time visibility of every asset under contract—where it is, status, condition, and compliance.
Management
Keep devices secure, patched, and optimized through proactive, centralized, policy-based device management delivering automation at scale.
Reporting
Showcase the value you’re delivering to clients with scheduled reporting that provides insight on devices, customer health, and activity.
Monitoring
Know what’s going on with every device through realtime notification of alerts and automated responses to reduce device downtime.
Remote Support
Secure, fast remote access to devices with an array of powerful remote support and screen share tools.
Key Features of RMM for Public Entities
Real-Time Monitoring & Alerts
- Continuous monitoring of servers, endpoints, and network health
- Instant alerts for security threats, system failures, or performance issues
- Performance tracking to identify bottlenecks and inefficiencies
Automated Patch Management
- Auto-updates for OS and MAC and software to fix vulnerabilities
- Patch compliance reports for audit readiness
- Prevents exploits from outdated systems
Advanced Cybersecurity & Threat Detection
- AI-powered threat monitoring to detect malware, ransomware, phishing attacks
- Endpoint Detection & Response (EDR) for active security defenses
- Automated isolation of infected devices to stop the spread of threats
Remote IT Support & Troubleshooting
- Remote access to public employees’ or students’ devices for issue resolution
- Faster response time, reducing onsite IT visits
- Self-healing automation to fix issues before they impact users
Compliance & Audit Readiness
- Ensures adherence to FERPA, HIPAA, CJIS, and NIST 800-171
- Maintains detailed logs and reports for security audits
- Protects student, citizen, and employee data from breaches
Challenges in RMM for Public Entities
- Budget Constraints: Limited funding for IT infrastructure and security.
- Legacy Infrastructure & Integration: Issues Outdated hardware and software incompatible with modern RMM solutions.
- Cybersecurity Risks & Threats: Increased risk of ransomware, malware, and phishing attacks.
- Compliance & Regulatory Challenges: Must adhere to FERPA, HIPAA, CJIS, NIST 800-171, and FISMA.
- Lack of Skilled IT Staff: Shortage of qualified cybersecurity and IT professionals.
Emerging Trends in RMM
- AI & Machine Learning for Threat Detection: AI-powered RMM enhances real-time security monitoring.
- Zero Trust Security Integration: Zero Trust Architecture (ZTA) ensures that only verified users and devices can access systems.
- Cloud-Based RMM & SaaS Adoption: Public entities move away from on-premise IT toward cloud-first RMM solutions.
- Remote Workforce & Hybrid Learning Support: RMM solutions expand endpoint security for remote workers, students, and faculty.
- Automated Patch Management & Compliance: Enforcement: Automates OS and software updates to reduce security vulnerabilities.
Key Metrics to Measure RMM Effectiveness
- System Uptime & Availability: Percentage of time critical systems and services remain operational.
- Incident Response Time: Average time taken to detect, investigate, and resolve IT incidents.
- Automated Patch Compliance Rate: Percentage of endpoints with the latest security patches and updates.
- Endpoint Security & Threat Detection Rate: Number of detected threats, blocked malware, and security alerts.
- Mean Time to Resolution (MTTR): Average time taken to fully resolve an IT issue after detection.
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